Lowongan Quality Process Consultant Tech Mahindra (Singapore) Pte Ltd
Lowongan terbaru Quality Process Consultant Tech Mahindra (Singapore) Pte Ltd. Tech Mahindra is a global systems integrator and business transformation consulting firm focused on the communications industry.
For over two decades, Tech Mahindra has been the chosen transformation partner for wireline, wireless and broadband operators in Europe, Asia-Pacific and North America. Majority owned by Mahindra & Mahindra, one of the Top 10 industrial houses in India, in partnership with British Telecommunications plc (BT), world’s leading communications service provider, Tech Mahindra has grown rapidly to become the 6th largest software exporter in India (NASSCOM 2007) and the second largest telecom software provider from India (Voice & Data 2007).
Over 23,000 professionals service clients across the telecom eco-system, from our global network of development centres and sales offices across Americas, Europe, Middle-east, Africa and Asia-Pacific.
Committed to quality, Tech Mahindra adds value to client businesses through well-established methodologies, tools and techniques backed by its stringent quality processes. Tech Mahindra is ISO 9001:2000 certified and is assessed at SEI-CMMI Level 5. Tech Mahindra has also been awarded the ISO 20000-1 (IT Service Management standard) and ISO 27001 (Security Management standard) certification for its development centers across India and UK.
Tech Mahindra is certified at PCMM Level 5 for its people-care practices and is the third company in the world to have been appraised for SSE-CMM Level 3.
Quality Process Consultant
We are currently recruiting Quality Process Consultant professionals. These positions are based in Jakarta, Indonesia.
Skills Required
Essential:-
* Two plus years of experience in IT / Telecom industry
* Exposure to Application Support and maintenance scenarios
* Exposure to quality tools
* Understanding of basic quality models and ways of working
* Hands on excel and macros
* Good communication and presentation skills
Nice to have:-
* Exposure to BPO processes
* Exposure to telecom processes
* Exposure to ITIL
Role and Responsibilities:
* Collection of all transactional data
* Track and be custodian of all transaction documents (data) which are generated across each touch point / interface.
* Audit documents and handle exceptions in compressed time frames.
* Analysis of data and locate recurring defects.
* Trend analysis of defects using quality tools and run improvement programs.
* Obtain management approval of proposed interventions.
* Implement interventions and repeat cycle of data collection etc.
Functional:
* Strong written/verbal communication skills
* Positive and flexible attitude
* Ability to think clearly, identify risks, anticipate eventualities and resolve problems under pressure
* Ability to understand and comply with business processes and procedures
* Ability to interact with stakeholders effectively
Technical:
* Ability to understand and comply with methods, standards, guidelines, tools, techniques and procedures used in the world of quality assurance
Managerial:
* Good team player
* Ability to complete tasks within timeframe and quality requirements
* Ability to produce and monitor effective plans and take responsibility for achieving them by co-coordinating resources
* Expediting progress and escalating problem issues.
Please forward your updated CV in word format to miranti.kemala@techmahindra.com
